GENERAL CONDITIONS

 

In decoratualma.com we sell industrial furniture, original pieces vintage and design pieces. We offer the highest quality regarding the finishing aspect and the materials used in our replicas of well-known classic designs.

Our products are made of Italian leather or rejecting Chinese leathers, synthetic leathers or other low quality materials that you can find in other shops in order to have lower costs.

For us to be faithful to a piece and to its detail is of high importance so that we can obtain a piece as close as possible to the original, while offering sometimes up to 80% save comparing with the prices of those who sell original products.

We also want to emphasize that all our replicas relate to designs for which the patent or industrial property has expired once the 50 year period established by the European legislation has been exceeded. 

 

Safe Payment

PAYMENT

In decoratualma you can pay with whichever method suits you better or that which adapts to your needs:

  • Credit card

  • Bank transfer

  • Cash on delivery

  • Pay pal

 

According to the law 34/2002 from 11th July, services of information to society and electronic commerce, the following details are provided:


ANIMA INTERIOR, S.L.U. CIF: B12887709. Inscrita en el Reg. Merc. de Castellón, Tomo 1591, Libro 1153, Folio 185, Hoja CS-34229

Credit card payment

 

We guarantee the confidentialityon the transfer of your details on the Internet. We use a security protocol SSL (Secure Sockets Layer). This system ensures that the identity of the buyer, guarantees the integrity of the message and codifies the information with an encrypted system of up to 128 bits, which guarantees that if anybody intercepts the communication they will not be able to interpret it.

Security standards to guarantee the fraudulent usage of credit cards, the banks, VISA, MAstercard…have design new security standards which certify the authenticity of the user of the credit card.

Secure Electronic Commerce. In decoratualma.com you will be able to pay with an improved card system, which adds another security element, the pin, to verify that identity of the purchaser. The details that you will be required to provide are:

  • Card number

  • Expiry date

  • Last 2 digits on the back of the card

  • Secret PIN

  • Accepted cards are Mastercard, VISA, Servired.

 

Bank Transfer

 

If you have decided to pay by bank transfer, it is very important that you provide the following details:

Order number. It is important that you quote the order number you have received from us by email.

Payee name . If the person ordering the bank transfer is not the same as the person who has placed the order, please quote this.

Details for the transfer. The necessary details to order the bank transfer are:

Beneficiary: ANIMA INTERIOR S.L.U.

Bank: Bankia

Account number: ES87 2038 6168 1060 0005 6832

IBAN/SWIFT (Electronic Format) : CAHMESMMXXX

Bank remittance.Once we have received the bank remittance, we process the order in 24 hours, complying with our delivery terms on each product.

Urgent orders. The bank transfers in Spain may take a few days, depending on the bank. If your order is urgent, we kindly ask you to send us an email to info@decoratualma.com with the bank remittance of the transfer in question, so that we can process your order urgently.

 

Cash on delivery

(This option is only available for mainland Spain)

 

If your chosen payment method is cash on delivery you need to bear in mind the following:

Orders with cash on delivery have a surcharge of 5% on the total amount of the order which will appear on your shopping basket when you choose your payment method.

Delivery commitment.When you chose cash on delivery you are committing yourself to accept and pay the order. If at the time of delivery you refuse or cannot pay the order, you will be liable for the expenses occurred for the delivery and return of the order.
Cash payment.You have to pay the order with cash. Please note that the delivery person has no obligation to carry change, therefore, please ensure you have the exact amount.

Issues during the delivery. If something has happened during the delivery of the order, such as a break, etc, you are not obliged to pay any cash, you can simply refuse the delivery while writing on the delivery note ”faulty goods”.

 

Paypal.

If you chose paypal as a payment method, you only need to click on paypal on the screen and proceed as normal. 

DELIVERY

Standard delivery

This is the delivery by default, which includes the delivery to the door of the house or the entrance hall.

When your order leaves our warehouse, you will receive an email advising you that your order is on the process of being delivered.

 

Delivery door to door

This type of delivery includes the delivery to the door of the house or business, including going upstairs to the door. This service does not include assembly or unpacking of the articles and if you require this service, you will have to pay extra for this. Kindly contact us and we will advise you on the rate as it depends on the city where you live.

Calculating the delivery costs. This only applies for the standard delivery. You can calculate the delivery costs of any product, by introducing your country if it is an international delivery or your province if it is a national delivery and the system will calculate the price for the products.

If you add any more products to your basket, the system recalculates the total volume and cost of the order.

Prices VAT included. All our prices that appear on the delivery calculator are VAT included.
 

Packaging

Our products are packed in strong and resistant boxes, while glass tables are reinforced with wood panels. Please, open the boxes carefully and keep all the packaging until you are certain that the product is in perfect condition and that you wish to keep it.

Recycling. Please place all the different materials in their respective containers. The wooden panels can be deposited in the paper recycling containers or you can contact your local recycling unit and arrange for their collection.

Full insurance. It covers any issues that may take place during delivery.

The expenses occurred by the Customs office when the delivery exits Spain will be the sender´s responsibility. In the price of delivery, the I.G.I.C. and other local taxes are not included.

The expenses occurred by the Customs Office in the Canary Islands, as well as any other local taxes will be payable by the consignee and will have to be paid at the moment of delivery of the goods.

All deliveries to the Canaries are insured for its value according to the invoice of the goods while applying a surplus of 0.90% of their value.

The description of each product includes the delivery time. This only applies for standard deliveries.

Delivery times in Spain. Delivery times within mainland Spain is between 24 to 72 hours.

Confirmed payment. Once you your order has been paid, we will process your order in 24 hours and if everything is in stock we hand over the delivery to the transport company so that you receive the order as soon as possible.

Urgent delivery. If your order is urgent, or you have a specific date to receive the goods, please get in touch with us and we will do everything we can to ensure that you receive the order on time. 

 

ORDER RECEPTION

 

¡VERY IMPORTANT! Any issues during the transport of your order must be notified to us within 24 hours, starting from the time you receive the order. We will not take responsibility of any issues after this period.

 

I am not at home. If the delivery takes places while you are not at home, do not worry. The delivery company will leave a note in your house or contact you to arrange the best time for the delivery, once it is within their working hours.

Address difficult to find. If the delivery address is difficult to find, you have a section in your order where you can give us any extra information which may help the transport company to find you or to prevent them from getting lost.

Call prior to the delivery. If for any reason, it is necessary that the transport company contacts you prior to the delivery, please, let us know in the section provided when confirming your order

Invoice. Your order will not include an invoice (you have access to your invoice at all times from your account in our website).

Check your order. Please check the amount of boxes you are given. We will also check that the order is correct, but we kindly ask you to double check that what you receive is right.

 

Issues in the reception of the order

Minor issue

The box is damaged. If when you receive the order we notice that the box is slightly damaged but the product is in good condition, you have two options:

  1. Refuse the order: You can refuse the order while stating on the delivery note that the box is damaged and also send us an email to info@decoratualma.com quoting on the subject line: Delivery refused + invoice number/order number. Or calling our phone number for customer service.

  2. Accept the order. However, please write on the delivery note “box damaged, pending inspection”. This is very important in case we do not have a replacement product in stock.

 

Serious issue

If you notice when the order arrives that the box is damaged and the product or products broken, please refuse the delivery.

Write on the deliver note “box and product damaged”. Please remember that all our products are fully insured.

If you notice that there is something wrong after the delivery company has left, please notify us by email and send us some photographs for us to see the issue.

Inform us. Send us an email to info@decoratualma.com or call our customer care number + 34 964 78 00 52 or 53 with your order number. Remember that you need to notify this to us within 24 hours after receiving the order.

If we have no stock to send you the replacement product, there are two options:

  • To wait until we receive it again.

  • To change it for a similar product that we have in stock.

 

PACKAGING.

 

Our products are packed in strong and resistant boxes. Once you are sure that the product is in perfect condition, please place the packaging in the appropriate recycling container. Our packaging is made of:

Cardboard boxes. You need to fold them so that they occupy the smallest space and put them in the blue container.

Plastic foam protectors for the corners. Yellow container.

Protective layers of plastic for the plastic and chrome seats. Yellow container.

Wooden frame. Those tables and products especially fragile will have a wooden external frame made to fit the article perfectly. The wood will be crushed and converted into wooden panels or paper. Please contact your local recycling office to have it collected and brought to the appropriate recycling unit.

Environment. Our products are made according to European legislation. All materials can be recycled. Barnish and lacquer used are made with water.

Energy saving. As we only have one warehouse and deliver to the door, we save in fuel.

Lifespan of our products. Once a product has surpassed its lifespan, do not throw it into a normal bin, but bring it to the nearest recycling unit centre in your area. If you cannot do so, call your town hall to arrange the collection.

 

 

CHANGE OF MIND

 

Any product that you may wish to return because you have changed your mind, it must be wrapped and packaged as you received it, with all the parts, instructions, assembly parts, screws, etc. Otherwise, we will be unable to return your money. You will be responsible for the delivery expenses. In any case, from the moment you receive the order you have 14 days to inform us.

To return a product please do as follows:

 

Notify it. Send us an email with the subject line “return + order number “ to info@decoratualma.com.

We will reply advising the address where you need to send the product; important information to make sure that the process runs smoothly and efficiently.

Verification of the status of the product. Once we have received the article in our warehouse, we will check that everything is in order and if this is the case, we will proceed to return the amount of the product via the same payment method you paid for your order. Furthermore, we will send you the confirmation via email.

 

All our products have a 2 year guarantee. If you return a product because it is broken or faulty due to a faulty product or another cause for which we are liable, we will be delighted to replace it for you or fixed free of charge. You should communicate the flaw within 2 months from the time you notice the problem.

If we have no stock of that product at the time and you cannot be without it, we would suggest a similar product that you like or wait until we receive new stock.

 

We cannot be held responsible for merchandise that is return to us by a transport company other than ours. We highly recommend using reputable transport companies.

 

Returns are normally processed within 7 days and any money refund will take place back into the credit card (if you have used this method of payment) or by a bank transfer (if you paid for your order by a bank transfer or cash on delivery).

 

Decoratualma.com takes very seriously all contacts with our clients and we aim to reply to all emails within 24 hours. We strive to offer the best possible service. However, nobody is perfect, so it could be possible that we “mess up” an order. Our after sales service will be delighted to offer you the best and most fair solutions for all parts involved.

If despite of our efforts we do not manage to reach an agreement, you could always contact your local consumer´s office and place a complain. It is your right and our frustration.

 

 

DATA PROTECTION POLICY

 

Database

According to the Law 34/2002 from 11th July and the Confianza Online´s Ethical Code we have available a data file that can be rectified, cancelled or oppose to it. You only need to get in touch with us. The details of the holder of the database are:

  • Service Provider: ANIMA INTERIOR S.L.U.

  • CIF:B12887709

  • Address: c/ de los Dolores, nº 14, Benicassim, Castellon

  • Phone: + 34 964 78 00 52 / 964 78 00 53

  • Email: info@decoratualma.com

 

We guarantee

That any purchase online you make is a safe purchase. Our web uses the best encrypted system currently available: Secure Locker Layers (SSL).

This ensures that the information sent is safe and that the information will only be used by decoratualma.com to guarantee a good service.

 

¿What information do we keep about you?


If you have made any purchases with decoratualma, we would have your full name, email, address and phone number. If you decide to send an order to a third party (client, relative…) we would also have their email and address. This information is only used to send the order, to contact you or to send you our newsletters, if you have clicked on this option. If you decide that you do not wish to receive our newsletters, you can choose to do so.

We keep information about those users who visit our page in order to analyse our website´s traffic volume. In doing so, we can make those changes necessary to suit you: our customer. However, we do not analyse any user´s surfing behaviour. 

COOKIES

Our site uses cookies

Cookies are small data files that we send to your browser through our server. They cannot damage your computer in any way, they are only small data files. You can see them in your computer under “Temporary internet data files” on your Windows folder.

If you have a very strict security system on your browser you may have deactivated cookies. Our web uses them for the “Shopping basket” and “My account” sections. In order to use our website you will need to install an intermediate level of security options on your browser, alternatively you can add www.decoratualma.com to your favourites.